shipping & returns

Shipping and Return Policy

shipping policy

Domestic Shipping

 

Please allow 5-7 business days to receive your order!

 

Once you place your order with us you will receive an order confirmation. Please allow up to 1-3 business days for us to process your order. Once your order has been processed, we will then promptly ship your order within 24 hours. Once we have shipped your package, you will receive tracking information. Please keep in mind that we cannot be held responsible for issues related to carrier delays.

If you place an order and then decide to cancel it before it has been processed, we will be happy to process a return for you.

We are located and ship from Chicago, Illinois USA.

 

International Shipping 

Please be aware of your country's guidelines before processing your order. Your local Postal Service can supply this information

All international orders are shipped via USPS Express International

International shipping is $40

International shipping can take 3-10 days for delivery.

We mark all of our international orders as "gifts"

 

 

Customs Duties & Other Fees 

 

Customers are fully responsible for all duties and taxes imposed by their country for the purchase .These fees are to be paid by you and can be significant. You are responsible for checking with your local government for rates. We will not refund an order because you do not want to pay taxes or duties charged by your local government agencies.

return & exchange policy

If you place an order and then decide to cancel it before it has been processed, we will be happy to process a return for you.

****No Refunds/Exchanges once hair has been altered from original state!***

ALL CLEARANCE ITEMS ARE FINAL SALE